Shipping & Delivery Policy

This Shipping & Delivery Policy applies to purchases made through chevronpoolsandspas.com and explains our general shipping practices for hot tubs, swim spas, mini pools, saunas, ice baths, and spa/pool accessories and parts.

The shipping method, cost, and delivery process for a specific order may vary depending on the product purchased, its size and weight, your delivery address, and carrier availability. Where a product page, order confirmation, or communication from us provides shipping information specific to your order, that information should be read together with this policy.

Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed. Processing time is separate from carrier transit time and refers to the period we need to prepare your order for shipment.

Processing may include:

• Confirming successful payment
• Reviewing order and delivery details
• Confirming product availability
• Inspecting and preparing merchandise for shipment
• Preparing large items (hot tubs, swim spas, mini pools, saunas) for freight transport
• Scheduling pickup with our shipping or freight carrier

Business days exclude Saturdays, Sundays, and US federal holidays. Orders placed outside our normal processing schedule begin processing on the next applicable business day.

Chevron Pools and Spas ships nationwide within the United States. Availability for a specific destination may still depend on the size of the product and carrier service limits — very large freight items may not be deliverable to certain remote areas, and we will let you know before your order ships if this applies.

You are responsible for providing a complete and deliverable shipping address at checkout. If you have questions about whether we can deliver to your location, contact us at sales@chevronpoolsandspas.com or call (929) 400-7157 before placing your order.

Chevron Pools and Spas offers free shipping on orders shipped within the contiguous United States, including large freight-delivered products such as hot tubs, swim spas, mini pools, and saunas, as well as accessories and parts.

If a shipping charge would ever apply to a specific order (for example, an unusual delivery location requiring non-standard carrier services), this will be disclosed to you before your order is completed.

The shipping method used for your order depends on the size and nature of the products purchased.

Carrier selection for either method may vary based on destination, product dimensions, weight, and service availability.

Because hot tubs, swim spas, mini pools, and saunas are substantially larger and heavier than parcel shipments, they are delivered through a freight carrier. Freight delivery generally involves:

• A scheduled delivery appointment, arranged by the carrier using the phone number provided with your order
• A requirement that an adult be available to receive the delivery at the agreed time
• A delivery location that is reasonably accessible to a large delivery vehicle

Before your freight item ships, please make sure your delivery location can reasonably accommodate a large transport vehicle. Restricted roads, gated communities, narrow or steep driveways, and similarly limited access can affect standard delivery.

Please also note that freight delivery is separate from installation. See Delivery vs. Installation below.

Total delivery time is made up of order processing time plus carrier transit time. Transit time begins once your order has been handed to the carrier.

These figures are estimates provided in good faith, not guarantees. Actual delivery may be affected by product availability, destination, carrier schedules, weather, holidays, or other circumstances outside our reasonable control.

When tracking information is available for your order, we will provide it once your order has shipped. Please note:

• Tracking information can take a short time to become active after a shipping label is created
• Freight shipments may be tracked using carrier reference information rather than conventional parcel tracking, and the freight carrier may contact you directly to arrange delivery
• Tracking estimates can change while your order is in transit

Additional order-tracking guidance is available on our Order Tracking Information page (link to be added once published).

You are responsible for providing complete and accurate shipping information when placing your order, including your full name, street address, unit/apartment number where applicable, city, state, ZIP code, phone number, and email address.

If you discover an error in your shipping address after placing an order, contact us immediately at sales@chevronpoolsandspas.com or (929) 400-7157. We will make reasonable efforts to correct an address before shipment, but a correction cannot be guaranteed once an order has entered processing or been transferred to a carrier.

Additional costs resulting from an incorrect address you provided — such as re-routing, return-to-sender, storage, or reshipment charges — may be your responsibility.

If you need to change or cancel an order, contact us as soon as possible. Whether a change or cancellation is possible depends on how far your order has progressed — once an order has been prepared, entered freight scheduling, or transferred to a carrier, changes may no longer be possible.

Cancellation requests are governed by our Cancellation Policy (link to be added once published). Please review that policy before requesting a cancellation, particularly for special-order products.

Please inspect your delivery as soon as reasonably possible after it arrives.

For parcel deliveries

Check both the external packaging and the product itself for visible signs of damage before use.

For freight deliveries (hot tubs, swim spas, mini pools, saunas)

Inspect the shipment for visible transportation damage before signing the carrier's delivery paperwork, whenever reasonably possible. Look for crushed or torn packaging, visible impact damage, or damage to protective wrapping. If you notice damage, note it on the carrier's delivery documentation and photograph the item and packaging before it is moved or unpacked further.

We take care in preparing and packaging orders, but damage can occasionally occur while a shipment is in a carrier's custody.

When you contact us about damage, please include:

• Your name and order number
• Delivery date
• A description of the damage
• Clear photos of the damaged product and its packaging
• A copy of the freight delivery receipt noting damage, if applicable

Please keep damaged packaging and protective materials until the matter is resolved, as the carrier may require them for a shipping claim. Depending on the circumstances, resolution may involve a repair, replacement, or refund — see our Refund & Returns Policy (link to be added once published) for how returns and refunds are handled.

If tracking shows no movement for an unusual period, or a carrier indicates a shipment may be lost, contact us. We will work with the carrier to investigate and determine next steps, which may include a replacement, refund, or other resolution depending on the outcome.

A delayed tracking update does not necessarily mean a shipment is lost — freight and long-distance shipments can occasionally experience delayed scans.

If tracking shows your order as delivered but you cannot locate it, please first:

• Confirm the shipping address on your order
• Check around your delivery location, including porches, side doors, and garages
• Check with household members or a building manager, where applicable

If the shipment still cannot be located, contact us so we can review the available carrier information. Chevron Pools and Spas is generally not responsible for theft or loss occurring after a carrier confirms successful delivery to the address provided at checkout, except where required otherwise by law.

Delivery depends partly on third-party carriers, and delays may occur due to circumstances outside our control, including severe weather, carrier service disruptions, peak holiday volume, freight scheduling constraints, incorrect delivery details, or your unavailability for a scheduled freight appointment.

A delay does not automatically mean your order has been lost or cancelled. If we become aware of a material delay affecting your order, we will contact you using the information provided at checkout.

Products in the same order may occasionally ship separately — for example, if your order includes both a spa and smaller accessories, or if items become available at different times. If this applies to your order, you may receive multiple packages, separate tracking numbers, or deliveries on different dates.

Some products may be available as pre-order, backorder, or special-order items and may require processing or lead times beyond our standard 1–3 business days. Where this applies, it will be noted on the product page or communicated to you directly.

Full terms for these products are covered in our Pre-Order / Backorder / Special Order Policy (link to be added once published).

Please review the product condition listed on the product page before purchasing, particularly for any item identified as display, open-box, or otherwise not brand-new. Full details on how we describe product condition are available in our Product Condition Policy (link to be added once published), and information about product authenticity is available in our Product Authenticity Policy (link to be added once published).

From time to time, we may offer additional promotional shipping incentives on top of our standard free shipping. Any such promotion will have its own eligibility requirements, qualifying products, and time period, and will be governed by our Promotional Terms & Conditions (link to be added once published).

Orders generally begin processing after payment is successfully confirmed. For fraud prevention and order accuracy, we may occasionally need to verify billing, shipping, or payment details before an order ships. If this applies to your order, it may briefly delay processing until verification is complete. See our Payment Policy (link to be added once published) for further information.

If installation is something you're arranging with us or a contractor, please review that policy separately so you understand what delivery includes and what it does not.

At this time, Chevron Pools and Spas ships within the United States only. We do not currently offer international shipping. If this changes, this policy will be updated accordingly.

We may update this Shipping & Delivery Policy from time to time to reflect changes in our fulfillment practices, carriers, or products. The most current version will always be available on this page. For an order already placed, the terms in effect at the time of your order will continue to apply, together with any applicable legal requirements.