This policy applies to products purchased through chevronpoolsandspas.com, including hot tubs, swim spas, mini pools, saunas, ice baths, accessories, replacement parts, and other merchandise offered through our online store.

Because our products range from small accessories to large, freight-delivered products, return requirements may vary depending on the product's size, condition, shipping method, and whether the item was specially ordered, customized, or made to order.

Proposed standard: eligible products may be considered for return when a return request is submitted within 14 days of delivery.

To be considered for a return:

• The product should be unused and in its original condition.
• The product should include its original packaging and accessories where applicable.
• Proof of purchase, such as an order number or receipt, must be provided.
• The product must not have been modified or altered after delivery.
• The product must not have been damaged through misuse, improper handling, or unauthorized modification.

Products that do not meet the applicable return requirements may be refused, or a restocking, handling, or other applicable charge may be deducted where permitted.

Certain products may not qualify for return because of their condition, customization, special-order status, or other circumstances.

• Customized or personalized products
• Made-to-order or specially ordered products
• Products that have been installed or used beyond reasonable inspection
• Products that have been modified or altered
• Clearance or final-sale products, where identified as such
• Used, damaged, or incomplete products where the condition resulted from customer handling or misuse
• Certain opened or used accessories, consumable products, chemicals, or sanitary items where applicable
• Products returned without required accessories, components, or documentation

If you are unsure whether an item qualifies for return, please contact us before shipping the product back.

Please do not return merchandise before receiving instructions from Chevron Pools and Spas.

1. Contact us using the information provided at the bottom of this page.
2. Provide your order number and the name of the product.
3. Explain why you are requesting the return.
4. Provide photographs or other information when requested.
5. Our team will review the request and determine whether the product qualifies.
6. If approved, we will provide return instructions and the applicable return address.
7. Return the product according to the instructions provided.

Once an approved return has been received and inspected, we will notify you regarding whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

• Refunds are subject to inspection and approval.
• Original shipping charges may be non-refundable where applicable.
• Return shipping, handling, or restocking charges may apply depending on the reason for the return.
• Refund timing may vary depending on the payment provider or financial institution.

Proposed processing timeframe: approved refunds may be processed within 5–10 business days after the returned product has been received, inspected, and approved.

If a product arrives damaged or appears to be defective, please contact us as soon as possible.

Please provide:

• Your name and order number
• The delivery date
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping packaging and visible damage
• Freight delivery documentation noting damage, where applicable

Depending on the circumstances, an approved claim may result in a repair, replacement, refund, or another appropriate resolution.

If you need to cancel an order, contact us as soon as possible. Cancellation availability depends on whether the order has already entered processing, been specially prepared, scheduled for freight, customized, or shipped.

Proposed standard: cancellation requests may be considered within 24 hours of purchase when the order has not already been processed, customized, scheduled, or shipped.

Special-order, made-to-order, customized, or freight products may have different cancellation conditions.

Exchanges or replacements may be considered when a product arrives defective, damaged, or different from the product ordered.

Please contact us before returning the product. We will review the circumstances and determine whether a replacement, exchange, repair, refund, or other resolution is appropriate.

Certain returned products may be subject to a restocking or handling fee, particularly where the item requires additional inspection, repackaging, refurbishment, freight handling, or preparation for resale.

Any applicable fee will be communicated during the return review process before the refund is finalized.

Customized, specially ordered, made-to-order, used, or modified products may be subject to different return conditions.

Large products such as hot tubs, swim spas, mini pools, and saunas require special consideration because of their size, weight, freight transportation, and delivery requirements.

Delivery and installation are separate services. Purchasing a large product does not automatically include installation, electrical work, plumbing, site preparation, or setup.

Unless the return is the result of a defective product, incorrect item, shipping damage, or an error on our part, the customer may be responsible for return shipping costs.

Because some Chevron Pools and Spas products are large and freight-delivered, return transportation can involve substantial logistics and carrier costs. Return arrangements for large items must therefore be approved and coordinated with our team before shipment.

If you have questions about eligibility, damaged products, cancellations, refunds, exchanges, or the return process, contact Chevron Pools and Spas before sending merchandise back.