Warranty Policy
This Warranty Policy explains how warranty-related questions and claims are handled for products purchased from Chevron Pools and Spas, including spas, swim spas, mini pools, saunas, ice baths, accessories, parts, and other products offered through our website.
Product-Specific Coverage
Warranty terms may differ according to the product and the applicable manufacturer's warranty or written product documentation.
Document Your Purchase
Keep your order information, purchase documentation, product details, photographs, and other relevant records when making a warranty inquiry.
Contact Us Promptly
If you believe a product may have a warranty-related issue, contact Chevron Pools and Spas so the matter can be reviewed.
1. Purpose of This Warranty Policy
Chevron Pools and Spas provides this Warranty Policy to explain the general framework for warranty-related matters involving products purchased through our business.
The products offered by Chevron Pools and Spas may include swim spas, hot tubs, saunas, mini pools, ice baths, accessories, parts, and other related products. Because these products can come from different manufacturers and product lines, warranty terms may vary.
This policy should therefore be read together with any applicable manufacturer warranty, product documentation, order documentation, or other written warranty information supplied with the applicable product.
2. Warranty Coverage May Vary by Product
There is not necessarily one warranty period, coverage level, or set of warranty exclusions that applies to every product sold by Chevron Pools and Spas.
Depending on the product, applicable warranty coverage may be established by the manufacturer or by separate written warranty documentation associated with the product.
3. Manufacturer Warranties
Some products may be accompanied by a manufacturer's warranty. Where a manufacturer's warranty applies, the manufacturer's written warranty terms govern the scope, duration, limitations, exclusions, and procedures applicable to that warranty.
Customers should review the warranty documentation supplied with their product and should not assume that the warranty terms for one product apply to another product.
Where appropriate, Chevron Pools and Spas may assist customers with warranty-related communication or information concerning a product. Assistance with a warranty matter does not automatically mean that Chevron Pools and Spas is the manufacturer or guarantor of the manufacturer's warranty.
4. What a Warranty Claim May Concern
A warranty inquiry may involve an alleged manufacturing defect or another condition that the applicable written warranty identifies as covered.
Whether a particular issue qualifies for warranty coverage depends on the applicable warranty terms and the facts of the individual situation.
Examples of information that may be relevant when evaluating a warranty matter include:
- The product purchased.
- The order or purchase information.
- The date of purchase where relevant.
- The nature of the reported problem.
- Photographs or videos showing the issue.
- Product identification information.
- Applicable manufacturer or product documentation.
- Information concerning installation, use, maintenance, or service where relevant.
5. Warranty Does Not Automatically Cover Every Issue
A warranty is not automatically a guarantee against every form of damage, deterioration, misuse, installation problem, maintenance issue, accident, or other condition.
The applicable written warranty determines whether a particular condition is covered. Customers should therefore avoid assuming that a reported problem is covered until the applicable warranty has been reviewed.
| Situation | How It Is Treated |
|---|---|
| Potential manufacturing defect | May be considered under the applicable product or manufacturer warranty. |
| Shipping damage | Should be reported through the applicable delivery or shipping process and is not automatically treated as a warranty defect. |
| Installation-related problem | Requires separate consideration from a manufacturing warranty claim. |
| Normal wear or deterioration | Coverage depends on the applicable written warranty. |
| Customer-caused damage | Coverage depends on the applicable warranty terms and circumstances. |
6. Warranty and Installation Are Different Matters
A product warranty and installation responsibility are not necessarily the same thing.
For products such as hot tubs, swim spas, mini pools, saunas, and other equipment that may require site preparation or installation, a problem associated with electrical work, plumbing, foundation preparation, access, placement, improper installation, or another site condition may need to be evaluated separately from a manufacturing defect.
Customers should follow the applicable manufacturer's installation instructions and any professional installation requirements associated with their product.
7. Warranty and Shipping Damage
Damage that occurs during transportation should be treated as a delivery or shipping matter rather than automatically classified as a warranty defect.
Customers should inspect delivered products as soon as reasonably practicable and document visible damage with photographs where appropriate.
For information concerning shipping and delivery procedures, customers should review the applicable Shipping & Delivery Policy where available.
8. Warranty Claim Documentation
To help Chevron Pools and Spas review a warranty inquiry, customers may be asked to provide information reasonably related to the product and reported issue.
Depending on the circumstances, useful documentation may include:
- Customer name and contact information.
- Order number or other purchase information.
- Product name or model information.
- Description of the issue.
- Photographs or videos of the reported condition.
- Applicable warranty or product documentation.
- Information about installation or use when relevant.
- Other information reasonably necessary to investigate the claim.
9. Warranty Review Process
Warranty matters may require review before a determination can be made. The review process can depend on the product, manufacturer, reported condition, available documentation, and applicable warranty terms.
Contact Us
Tell Chevron Pools and Spas about the warranty-related issue.
Provide Details
Provide order, product, issue, and supporting information where requested.
Review
The applicable product or manufacturer warranty can be reviewed against the reported condition.
Next Steps
Available next steps depend on the applicable warranty and circumstances of the claim.
10. Warranty Resolution
If a warranty claim is determined to be covered, the available remedy will depend on the applicable written warranty and the circumstances of the claim.
Potential warranty remedies should not be assumed in advance. The applicable warranty may specify the remedy available for a covered issue.
11. Labor, Installation, and Service Costs
Warranty coverage for labor, installation, removal, transportation, service calls, site preparation, or other associated costs depends on the applicable written warranty and the specific circumstances.
Customers should not assume that costs associated with installation, removal, access, service, or third-party labor are covered unless the applicable warranty expressly provides for such coverage.
No universal labor reimbursement or installation-cost coverage is established by this policy.
12. Product-Specific Warranty Documentation
Customers should retain warranty documentation supplied with their purchase. Such documentation may contain important information concerning coverage, exclusions, registration, maintenance, claim procedures, and other warranty requirements.
Where product-specific warranty documentation conflicts with a general description of warranty coverage, the applicable product or manufacturer warranty should be reviewed to determine the controlling terms.
13. Warranty Registration
Some manufacturers may have their own warranty-registration procedures. Customers should follow the applicable manufacturer's instructions where registration is required or recommended.
This policy does not establish a universal registration requirement or registration deadline for every product.
14. Maintenance and Proper Use
Products should be used, maintained, installed, and serviced according to the applicable manufacturer's instructions and product documentation.
Where a warranty contains requirements concerning maintenance, operation, installation, water care, electrical requirements, storage, servicing, or other product-specific conditions, those requirements may affect warranty coverage.
Customers should keep relevant maintenance and service records where appropriate for their product.
15. Returns and Warranty Claims Are Different
A warranty claim and a return request are separate matters and may be governed by different policies.
A customer who wishes to return a product should review the applicable Refund & Returns Policy .
A customer who believes a product has a covered defect should provide the relevant product and warranty information so the matter can be evaluated under the applicable warranty.
16. Cancellation and Warranty Matters
Cancellation of an order before fulfillment is different from a warranty claim involving a product that has already been supplied.
Warranty rights should not be interpreted as creating a universal cancellation right, and cancellation procedures should be reviewed separately where applicable.
17. Pre-Orders, Backorders, and Special Orders
Where a product is supplied through a pre-order, backorder, or special-order arrangement, warranty coverage may depend on the final product supplied and the applicable manufacturer's warranty.
Customers should retain the order documentation and product warranty information associated with such purchases.
No universal warranty period or special warranty treatment for all pre-orders, backorders, or special orders is established by this policy.
18. Accessories and Parts
Warranty coverage for accessories, replacement parts, equipment components, and other related products may differ from the warranty applicable to a primary product.
Customers should refer to the applicable product documentation when determining whether an accessory or part is covered and what warranty terms apply.
19. What Customers Should Do When a Problem Occurs
If you believe your product has developed a problem that may be covered by warranty, contact Chevron Pools and Spas and provide a clear description of the issue.
- Stop using the product if continued use could create a safety concern or additional damage.
- Review the applicable product and manufacturer documentation.
- Keep your order information available.
- Photograph or document the reported issue where practical.
- Contact Chevron Pools and Spas for assistance with the warranty inquiry.
20. Safety Considerations
Warranty procedures should never override reasonable safety precautions.
If a product presents a potential electrical, structural, mechanical, plumbing, water, heating, or other safety concern, customers should take appropriate precautions and follow the manufacturer's safety instructions.
Where professional inspection or service is appropriate, customers should follow the applicable manufacturer's recommendations.
21. No Modification of Manufacturer Warranty Terms
Nothing in this general Warranty Policy is intended to expand, reduce, or replace the terms of a manufacturer's written warranty applicable to a particular product.
Product-specific warranty documents should be reviewed to determine the actual coverage available for the applicable product.
22. Information That May Be Required for a Claim
Depending on the nature of the claim, Chevron Pools and Spas or the applicable manufacturer may require information reasonably necessary to investigate the reported issue.
| Information | Why It May Be Relevant |
|---|---|
| Order information | Helps identify the purchase and product involved. |
| Product/model information | Helps identify applicable product documentation and warranty terms. |
| Photos or videos | May help document and understand the reported condition. |
| Description of the issue | Helps determine the nature of the reported problem. |
| Installation or service information | May be relevant where the reported issue involves installation or servicing. |
23. No Universal Warranty Duration
Chevron Pools and Spas does not use this general policy to establish one warranty duration for every product sold through the website.
Warranty duration must be determined from the applicable product, manufacturer, or written warranty documentation.
24. Policy Updates
Chevron Pools and Spas may update this Warranty Policy when product offerings, manufacturer arrangements, business practices, or applicable requirements change.
When changes are made, the updated version may be posted on this page with a revised "Last Updated" date.
25. Contact Chevron Pools and Spas
If you have a question about warranty coverage, a product issue, warranty documentation, or the appropriate next step, contact Chevron Pools and Spas using the business contact information provided on the website.
Warranty Support
When contacting us about a potential warranty matter, please provide your order information and a clear description of the issue where available.
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